Privacy Policy

Last Updated: [24 Jan,2025]

HostPro (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our website, services, or interact with us. By using our website or services, you agree to the practices described in this policy.

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1. Information We Collect

We collect different types of information in order to provide you with our services and improve your overall experience with HostPro. This includes the information you provide directly such as your name, email address, phone number, billing details, property information including access details and house rules, as well as any messages or inquiries you send us via email, chat, or contact forms. We also collect information automatically such as your IP address, browser type, device details, and website activity including the pages you visit. Cookies and similar technologies are used to enhance your browsing experience. In addition, when you connect us as a co-host through platforms like Airbnb or other OTAs, we may receive third-party data relevant to your listings and reservations.

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2. How We Use Your Information

The information we collect is used to provide and enhance our virtual co-hosting services. We use it to communicate with you, respond to inquiries, and ensure smooth coordination between you, your guests, and our partnered service providers. We also rely on this information to manage bookings, oversee guest communications, and provide timely support. Furthermore, we use data to improve our website and services, personalize your experience, comply with legal obligations, and, if you have given us your consent, send you marketing communications or updates about HostPro.

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3. Sharing of Information

We do not sell your personal data under any circumstances. However, there are situations where your information may be shared in order to fulfill our services. We may share your data with service providers such as cleaners, maintenance partners, or IT support teams if their involvement is necessary to deliver our services effectively. We may also share information with third-party platforms such as Airbnb, other OTAs, and payment processors in order to manage your bookings and payouts. In certain cases, we may be required to share your data with legal authorities to comply with applicable laws or to protect our rights. Additionally, with your explicit consent, we may request to share your feedback, testimonials, or reviews for use on our website, social media, or marketing materials. Such sharing will only take place if you approve it, and never without your prior consent.

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4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to provide a better user experience. Cookies help us remember your preferences, improve website functionality, and track visitor activity so that we can better understand how our site is being used. They may also be used to deliver personalized content or marketing messages. You are free to manage or disable cookies through your browser settings, although doing so may limit some of the features or functionality of our website.

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5. Data Retention

We retain your personal information only for as long as necessary to provide our services, fulfill contractual and legal obligations, and resolve disputes. Once your data is no longer required, it will either be securely deleted or anonymized to ensure your privacy. The duration of retention may vary depending on the type of data and the reason it was collected.

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6. Data Security

We take your privacy seriously and implement industry-standard security measures to protect your personal data. These measures include encryption, firewalls, secure hosting environments, and strict access controls to prevent unauthorized use, disclosure, or alteration of your data. While no online system can be completely secure, we are committed to doing our utmost to safeguard your information against potential risks.

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7. International Data Transfers

If you are accessing our services from outside of our operating country, please be aware that your information may be transferred to and processed in other regions where privacy laws may differ from those in your jurisdiction. By using our services, you consent to such transfers, while we continue to take steps to ensure that your data remains secure and handled according to this Privacy Policy.

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8. Your Rights

Depending on your location and applicable laws, such as the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), you may have specific rights regarding your personal data. These include the right to access the information we hold about you, request corrections or updates, and request the deletion of your personal data. You may also have the right to opt out of marketing communications, object to certain types of processing, and request a copy of your data in a portable format. To exercise any of these rights, you can contact us directly at our provided email address.

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9. Third-Party Links

Our website may contain links to external sites that are not operated or controlled by HostPro. Please note that we are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit to understand how your data may be handled by them.

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10. Children’s Privacy

Our services are intended for adults and are not directed at individuals under the age of 18. We do not knowingly collect or store personal data from minors. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.

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11. Updates to This Policy

We may update this Privacy Policy from time to time in order to reflect changes in our services, business operations, or legal requirements. When we make updates, we will revise the “Last Updated” date at the top of the policy. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

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12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at the details below. We are committed to addressing any issues promptly and transparently.

📧 Email: info@hostpro.agency

🌐 Website: www.hostpro.agency

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